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Communication Barriers

Case managers struggle to communicate with clients due to access to only a limited range of options in terms of communications methods. Limitations on communications methods, among other barriers, acts a significant pain point for both case managers and the clients they serve.

"I've had clients try to text me but my work phone doesn't have that capability."
- Therapist, Criminal Justice Services

"Clients sometimes call me, sometimes email me ... communication [can] vary."
- Therapist, Criminal Justice Services

System Complexity

Complexity in the system and lack of clear information can make it hard for a client to comply with their supervision.

"Part of the reason the system doesn't work is that it is too complicated."
- Case Manager Supervisor, Criminal Justice Services

"I just wanted to know what is going to happen next. I want to do the right thing."
- Client, Criminal Justice Services

"We have got people with 3, 4, 5 court dates."
- Case Manager, Criminal Justice Services

Archetypes / Home

Ideas & Opportunities

How might we make navigating the justice system clearer and easier?

Make the process as easy as possible for people by automating processes.

Allow for flexible appearance dates, night court and rescheduling to minimize disruption of the general life tasks a person is responsible for.

Online checklist of supervision requirements that case managers and clients can update share and track progress.