Key Attributes
Base tool facilitates text communication between case managers and clients.
ClientComm will ultimately be a tool to facilitate communication across multiple mediums between case managers and clients.
Metrics
Use: Measuring logins by case manager, text message frequency, and client responsiveness.
Results in preliminary stages; we are still developing a robust dataset and are in our first month of prototyping thus far. Most basic measures of success have returned positive results.
"First and foremost the program is working very well. I am having more success contacting clients that I otherwise was having problems doing. My guess is people seem more comfortable texting."
- Pretrial Case Manager at Criminal Justice Services
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Focus on Overall Goal
Because this software is core to our research, conversations performed over ClientComm will give us unique insight into what pain points can be attributed to which client-types. This allows ClientComm to generate robust data on categorized client pain points; data which can be used to make intelligent policy level decisions.