Identifying a Theme

Dominant request through research: communication.

2 existing, high-priority pain points in communication at present between case managers and clients:

1. Identifying and maintaining up-to-date communication methods for clients
2. Lack of effective passive communication methods

Given these communication issues, how can we create a tool to support the diverse population spread clients represent that attend CJS?

Academic Research Precedent

"There seems to be little consistent relationship between noncompliance and such factors as social class, age, sex, education, and marital status."
- Conrad, Peter. Sociology of Health and Illness: Critical Perspectives. (1981)

Facilitation of communication is paramount and adds significant value across the socio-demographic spectrum. Hundreds of research studies have identified client-service communications as critical to client success.

Challenge / Prototyping