Initial Learnings

From our research we learned that while some people are indeed simply forgetting their appointments, there are other social, emotional, financial, logistical, and institutional barriers that account for people failing to appear at court and complying with their supervision. Supervision clients are juggling a number of complex, concurrent and pressing demnands - such as finding and keeping a job, staying sober, taking care of their kids, and keeping a roof over their heads.

Revising the Problem Statement

We revised our Problem Statement taking into consideration what we learned from people going through supervision and how they thought about this problem: Supervision Clients in Salt Lake County struggle with different barriers and need to maintain consistent, open communication with their case managers to help them complete supervision successfully.

Initial Problem Statement / ClientComm