How does this work?

Interviews, observations and idea generating exercises with people in specific roles within the system to gain a deep understanding of common issues that arise as they work and navigate through it.

Where?

Site visitation and observation at the Salt Lake County Jail, Criminal Justice Services, Courts and in-field probation check-ups.

Who?

Interviews (30-75 minutes in length) focused on experiences within the justice system, potential barriers to completing supervision, technology access and communication preference.

• 11 pretrial supervision clients at Criminal Justice Services
• 10 probation supervision clients at Criminal Justice Services
• 12 Criminal Justice Service staff
• 8 homeless individuals in downtown Salt Lake City (5-20 minutes)

Click to explore map.

Participatory workshops, each with between 8-45 members of Criminal Justice Services Staff:

1. Five Whys identify root causes with of a problem
2. System Mapping create a shared perspective of a system, and identify ways that could improve it
3. Product Ideation go deeper on ideas for new processes or tools that came out of a previous brainstorm
4. Ecosystem Mapping map the people and relationships that a user interacts with

System Diagrams

Pretrial system diagram. Download the full PDF here.

Probation system diagram. Download the full PDF here.

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