Looking Ahead

In addition to improved metrics, there are a variety of in-demand features that case managers have requested numerous times. A highlight of some features that are currently in development:

• Templating tool for repeat or common messages.
• Sending messages to multiple clients at the same time.
• Timed notifications for automated message sending for case managers.

In addition to these soon-to-be-released features, some more broadly desired features that have been desired by users include:

• Email integration
• Voicemail transcription
• Grouping clients
• Tagging and codification management tools
• Client-facing components (including a checklist)

Future Metrics / Sustainability