Looking Ahead
In addition to improved metrics, there are a variety of in-demand features that case managers have requested numerous times. A highlight of some features that are currently in development:
- Templating tool for repeat or common messages.
- Sending messages to multiple clients at the same time.
- Timed notifications for automated message sending for case managers.
In addition to these soon-to-be-released features, some more broadly desired features that have been desired by users include:
- Email integration
- Voicemail transcription
- Grouping clients
- Tagging and codification management tools
- Client-facing components (including a checklist)